Privacy and Policies

 
What you should expect:

Our dietary products have been hand-selected from dozens of specialty food manufacturers and stocked in our new centrally located, climate-controlled warehouse. We have a huge selection of both prepared and easy to prepare foods along with gourmet baking mixes.

By shopping on Allergiesandme.com, you can execute an easy search – specific to your allergen or intolerance needs. Then, in just seconds, you review your specific foods by category and place a secure order.

To make it into our new state-of-the-art warehouse, each company must demonstrate its total commitment to high quality and excellent tasting allergen-free products.

We offer you low product and shipping costs, and the convenience of being able to choose from hundreds of special dietary products delivered right to your door. Unlike other companies, 98% of our orders are shipped within one business day, and you can calculate your shipping costs right up front in your shopping cart.

To make it into our warehouse each company must demonstrate their total commitment to high quality and excellent tasting allergen-free products. We strive to be your online allergen-free resource by offering you the choice of ordering from many different wonderful companies with one simple, secure transaction.

Please review our shipping and information policies below. Feel free to contact us if any questions.

Shipping Information: 

 

We ship within the United States and to Canada. We utilize UPS for all our shipping. Remember - UPS requires a physical address, we are unable to ship to P.O. Boxes.

Most orders ship on the next business day and a UPS tracking number is e-mailed to you at the time of shipment.

Canadian, as well as Hawaii and Alaska Orders: Your order will ship on the THURSDAY following the date of your order. 

All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees. Your local government may collect fees from you upon delivery. If you refuse to pay these fees, you will not receive your order, and, as you can understand, we cannot allow a refund due to your actions. Additionally, if your order is damaged due to this delay, we cannot offer a refund.

Purchase Policy:

For everyone’s safety, we do not re-sell returned food items, regardless of their condition. For this reason, all sales must be final. Allergiesandme.com will accept pre-authorized returns due to damages during shipment, expiration of item before receipt or if item is spoiled or defective.

Ingredients for all foods sold at Allergiesandme.com are detailed on each product's page. The customer has the responsibility to select only those items that are safe for their specific diet. The allergen-free status and any other claim regarding the ingredients of any product sold at Allergiesandme.com are made solely by the manufacturer. We have provided direct contact information for these companies if you have any additional questions about ingredients or production facilities not outlined in the item description.

Getting to know you:

When you make a purchase from Allergiesandme.com, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

Getting to know what you like:

We also gather customer information by taking note of the purchases you make. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers continue to seek out products you may find relevant. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers.

Information for good customer service:

The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.

Information is secure:

We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.

Links to other sites and service:

At times, we provide links our customers may be interested in. Allergies & Me is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

Privacy Policy Updates:

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Questions Anyone?

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Please contact us with any questions or comments.